Return by Customer:

The Customer shall be entitled to return to the Seller any products delivered under any order and/or contract only in case of quality issues. In such cases, the customer shall contact us by call and email (info@stoneartskenya.com) us within 7 days of receiving the products along with photographic evidence as added proof. We will endeavour to send a replacement product as soon as possible.

Damages:

If you receive damaged or wrong products, you will need to inform the delivery person and should not accept the material. The POD (Proof of Delivery) must be signed with the note "DAMAGED & RETURNED" and also photographic evidence as an added proof will be required. We will endeavour to send a replacement product as soon as possible.

Extras / Spare:

We cannot accept returns of any unopened boxes as the customer is expected to estimate his requirement before placing the order. Alternatively, the customer can always seek our expert team for any advice.

Change of mind:

The customer will not have any right to return any products if they are not happy with their selection. The Customer can seek our expert advice in the selection of products before placing the order.

Special orders / Offers:

Items that have been specially ordered, bespoke made, or specifically end-of-line clearance or sale items cannot be returned for a refund.

Cost of Return:

The Customer shall return the products to the Seller at its own risk and expense to our warehouse as notified to the customer by the supplier

Rejection of Returns:

The Seller shall be entitled to reject any products returned if it considers in its reasonable opinion that such products are damaged, broken, cut, or scratched in any way.

Discretion is always applied to the above.

Due to the very nature of the natural stone, it recommended that 10% to 20% of the net area in extra material is ordered to cover breakages, cuts, and wastage.