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Terms and Conditions

In these conditions, Intergrated Interiors Limited (IIL) is referred to as the Seller. Anyone purchasing products from the Seller is referred to as the Customer.

    1. Any order received by the Seller from the Customer shall be accepted entirely at the discretion of the Seller, and if so accepted, will only be accepted upon these conditions (hereinafter referred to as "the Conditions").
    2. Each order which is so accepted shall constitute an individual legally binding contract between the Seller and the Customer and such contract is hereinafter referred to in these Conditions as "an Order".
    1. The price of the products shall be that contained within the Seller's current published price list on its website or, if different, the price contained within the quotation at the date of acceptance of the Order.
    2. All prices contained within the Seller's quotation are valid for 30 days only from the date shown on the quotation or until earlier acceptance by the Customer.
    3. All published prices on the website are inclusive of VAT, however, the cost of delivery is not included in the price. Delivery charges shall be separately itemised on the Seller's quotation.
  3. 3. PAYMENT
    1. For 'SUPPLY ONLY' orders, payment of the purchase price in full is required at the time of acceptance of the Order by the Seller unless a deposit amount has been agreed with the Seller.
    2. All products must be paid for in full before leaving the Sellers Warehouse
  4. 4. DELIVERY
    1. The products will be delivered to the delivery address provided by the Customer. If delivery is unsuccessful due to any of the following reasons, once another delivery date is arranged, the Customer will be charged additional delivery charges for each attempted re-delivery.
      (i) An inaccurate or incomplete delivery address; (ii) No-one being present to accept the delivery; or (iii) Inaccessibility;
    2. Delivery of the products is deemed to have taken place when the products have been offloaded at the nearest accessible point to the delivery address, which in many cases will be the property kerbside. Delivery any closer to the property will be at the driver's discretion.
    3. Risk of damage to or loss of the Products shall pass to the Customer upon delivery.
    4. All deliveries are subcontracted to national pallet networks which involves central hubs, and independent local depots all over the country. Therefore, we must be informed, at the time of your order, of any restrictions that may cause any problems for the delivery lorry that is usually large. Thus, please try to ensure that any cars or other obstacles that may be present are removed before delivery. You may be charged for redelivery if you have not told us of any possible restrictions. The other restrictions you must let us know about are parking restrictions & congestion charges, narrow lanes & roads, slopes, height restrictions & weak bridges.
    5. The delivery driver cannot help with moving the products inside the delivery site, the load will be dropped at the nearest convenient point to the site, which could be the roadside. Anything you can do to help ensure the order can be dropped closer to your place would be appreciated. You (or somebody else on your behalf) must be there to receive the delivery, otherwise, your delivery will not be off-loaded and you will be charged extra for redelivery. Please make sure that when the delivery has been made all products are checked and if there are any damages, the damaged items are returned to the delivery person and delivery note or electronic POD system is signed as DAMAGED and mention about the return quantity if any.
    6. We will not accept any discrepancies if the delivery note is signed UNCHECKED. If you have asked someone else to receive the delivery on your behalf, they must be thoroughly informed of these conditions.
    • All products supplied by the Seller are subject to natural and geological variations in markings, colour, texture, cracks, and veins, which are beyond the control of the Seller. Due to the nature, manufacturing and hand-tooled finish of natural stone products, a tolerance of up to +/-3mm in calibration is to be expected on our products unless otherwise stated.
    • Immediately after delivery and examination by the Customer of the products, the Customer shall be responsible for moving the products to a suitable indoor dry and frost-free area of storage. The Seller accepts no liability for products improperly stored or handled.
    • The Seller recommends that the Customer employ only the services of qualified and experienced personnel in the storage, handling, laying and sealing of all-natural stone tiles. The Seller also recommends that the Customer use a good quality flexible adhesive and grout. Stone tiles need to be sealed using good quality and recognised brand sealant.
    1. Where the Customer notifies the Seller of any defect, damage, or material difference in specification, the Customer shall allow the Seller to inspect the products and to replace at the Seller's cost damaged, defective or non-compliant products, or to refund to the Customer the price of the damaged, defective or non-compliant products (or a proportionate part thereof).
    2. The customer cannot cancel if the Products are bespoke or made specifically for them.
    3. The customer must check the delivery carefully as once the products have been delivered, the order has been accepted and cannot be cancelled or changed.
    4. The Seller shall accept no liability in respect of any defect or damage arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, defective or poor installation, misuse or alteration or repairs of the products (unless undertaken by the Seller).